We do hope that you are pleased with your order but we understand there may times when you'd like a refund.
If your order arrives damaged or is incorrect please contact us within 3 days of receiving the goods. Please keep all the original packaging and photograph any damage and send it to us at the email address below. This will be required if a collection is needed to be arranged. Damages will only be collected from the address we dispatch the order to. All items will be carefully checked on return before a refund is processed. Postage costs will be covered in order to return any damaged or incorrect item.
Please note that we will be unable to process any order that has arrived damaged or incorrect if we are not notified within 3 days your order being received.
If you change your mind and you no longer want the item that you ordered we are happy to offer a full refund within 14 days of you receiving your order. Please contact us by email to notify us of your wish to return an item. You will need your order number, receipt or a proof of purchase. Please ensure that items being returned are in their original packaging, with labels or seals still in place and unused. The item should be packaged securely and with reasonable care and returned to us within 14 days of you receiving your order. Unfortunately shipping costs will not refunded. We advise that you return the items using a fully insured return delivery service and retain proof of posting as we cannot accept liability for goods lost or damaged in transit. A refund will be issued within 3-5 days of us receiving the returned items providing it is still in a saleable condition, in its original packaging and unused. A refund will be processed via the original method of payment.
We will be unable to process your return of your unwanted items without proof of purchase and if they are returned to us damaged. We will not refund the original shipping cost for unwanted items.
For hygiene reasons we are unable to offer a refund for any earrings that are purchased unless they are faulty.
Gift vouchers are non-refundable.